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Question

Microsoft Office Online not opening/not working properly

  • May 22, 2025
  • 2 replies
  • 45 views
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When I click 'Open with Excel Online' a new tab opens, but the tab gets stuck in this constantly reloading loop. The graphic below shows this.

  • MacOS Big Sur 11.0.1, Chrome Version 88.0.4324.192
  • Microsoft Business account is enabled and connected, and also installed on the system. This was working before but it's not now.

This is the same issue reported by cladhaire back in January.

BOX__mD_P7tGG1mLnvKcq3TgAhA.png

 

    2 replies

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    Hi Mike, 

    Welcome to Box Community! 

    We're sorry to hear about this experience with the Office Online integration. It also showed that you've reached our Product Support team for assistance and rest assured that our team will provide the help that you need to possibly fix this. 

    For your concerns please let us know, 

    Best, 

    C
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    I am having this same problem

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