Hi Celia, 

Welcome to the Box Community, I'm happy to help!

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

We'd love to further assist! 

i have a a free 10 gb and use 6 gb  but the sistem tell me ihave 12 gb in use  and then i can not syncro my files     could you help me please

sorry q wote in english and automatic  translate i spanish