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Question

MFA is broken

  • May 27, 2025
  • 1 reply
  • 29 views

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MFA/2FA for my account is broken. Unable to remove current MFA. Unable to add new MFA. Can only login with recovery codes. 

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

On a side note, from a security standpoint, this support system is a total joke. I used to think Box was a great product/company, but with this support system I'm done. The only reason I use it is because it's required by my vendor. I was just forced to tell the entire world of Box users that my MFA is broken. This increases the potential for a social engineering attack. Bad form, Box. Bad form.