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Question

MFA code repeatedly not accepted to login to app

  • May 22, 2025
  • 7 replies
  • 38 views
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I’ve repeatedly tried to login to the app today, but every time I enter the SMS code it tells me I have the wrong code. I’ve tried copying the code, I’ve typed it in and it is not being accepted. It’s the iOS app if that makes a difference.

    7 replies

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    Same here. Box Drive, Mac.

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    Same here, Windows desktop app.
    Browser logon instead is ok.

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    Same problem here. I am not trying to use the computer, I am trying to access the app on my phone. 

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    Same here on Win10 21H2.

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    Same here on the iPad and iPhone. 

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    Same here, iOS app. However I can log into this support page to 2mfa. Surely this is a collective failure, support pages are full of this issue

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    Does anyone know if Box employees monitor this forum? (Still fails at 320pm PT).

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