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Message: Please check the 'sub' claim. The 'sub' specified is invalid.

  • May 23, 2025
  • 1 reply
  • 15 views

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Hello,

I have this error (in title) when i use JWTAuth, i think it's because my enterprise ID is not valid, where can in find it? do i have to be admin in my enterprise to have access to it?

When I point at getusers/me i don't have information on my enterprise, did it mean that i don't have enterprise?

1 reply

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Hi David, 

Welcome to Box Community and glad to help! 

We are thrilled to share that the all new Box Developer Community site is live! 

You may head over to forum.box.com to have our specialists to answer all your API related queries. 

Thanks for posting!