Merge account with corporate instance

Hi Pradeep,

Welcome to the Box Community, I'm happy to help!

I checked your profile and I see that your email is linked to a Personal Free Box account. If you need to migrate your account into Amazon's Corporate Enterprise instance, you need to reach out to their Box Admin (or contact their internal helpdesk so they can point you to the right person) as they can manually add you in the Admin Console > Users and Group > Managed users list which will prompt an invitation for you to join their Box Enterprise account as a managed user.

Once the Admin has sent the invitation, you have to login to your Box in Box.com and accept the invite, once you've accepted, your account will be rolled in to their Box instance.

This process was further discuss in this article: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User 

Let me know if you have any questions and I will do my best to help you!

Regards,

Hi France,

This is not the case due to our SAML integration with Federate.

Is there a way to add my support team person to this thread? He can explain the issue.

Hi Pradeep, 

This would be better discussed with one of our specialists for Product Support.

To further help look into this, please reach out to your corporate support team about submitting a ticket on your behalf, a ticket for support would require a paid subscription and Amazon's primary contact to Box should be able to submit one on for you.

Let me know if there is anything else that I may assist you.

Best,