When I log into my Box account, I get an error message saying my files are missing and all the settings options are blank. I can't edit anything or upload files; everything shows an error. I don't understand. Can you help me? Thanks!
Question
me pueden ayudar a generar un ticket al ingresar a mi cuenta de de box de años aparece todo en blanco como sino tuviera informacion
Hi
Welcome to Box Community, and we will assist in order for you to get rid of this error.
To remove this error and access your Box account, you could try the following troubleshooting steps:
- Sign out of Box, then sign back in.
- Open Box in an incognito/private window.
- Try a different browser.
- Clear your browser cache/cookies for Box.
- Disable extensions, especially ad blockers/privacy/script blockers.
- If you use VPN/proxy/security filtering, try another network or temporarily disable it.
- Confirm you’re in the correct Box account.
- Restart your machine.
Hope it helps! Let us know should the issue persists.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.