I have mapped my BOX drive in my Windows explorer and mapping is successful but it is not working.
The root folder is shown but I am not able to access the data in the folders and even though I get into the folder, none of the files )like excel, word, pdf wont open.
Please advice.
Hi Kaori,
Welcome to the Box Community, I'm happy to help!
Please be advise that Box Drive folders cannot be mapped as a network drive and may cause issues.
This is currently a known limitation and you refer to this support article for details: https://support.box.com/hc/en-us/articles/360043696454-General-Limitations-When-Using-Box-Drive
Thanks for reaching out and let us know how else we can help!
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
