I have followed the directions for resetting Box Drive on Windows 11 but my access has not been restored and I can find no other ideas in the online support documentation. Re-installing Box and restarting the machine also has no success. I am wondering how I can restore access to Box Drive on this machine since I seem to have exhausted the options in the online documentation.
Question
Manually resetting Box does not restore access to Box Drive on Windows
Hi
Welcome to Box Community, and we’re glad to assist!
For more context, could you tell what led you into resetting your Box Drive application? And is there an error message you can share to us?
We look forward to your reply!
It’s unclear what started the problem. I tried to open Box Drive in Windows and I received a pop-up with this message. But even though we have gone through the procedures for resetting Box, I am still receiving this message:
“Box Drive has encountered an issue that requires a reset. To prevent loss of work, please ensure that any open Box files have been saved and closed before proceeding with the reset. Resetting will delete custom settings and unsaved files.”
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.