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Question

Manual Relay - Able to be set off by another user?

  • May 22, 2025
  • 4 replies
  • 43 views
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My dear Boxers, 

I'm trying to set off a manual relay using the API. 

The manual relay was created by my account in the organization. However, the API app, let's say it's named "Set off Relay App" (with OATH 2.0 JWT authentication) was created by another account (one specifically created to use with Box API). This app has User + Enterprise Access. 

Can the "Set off Relay" App (in the other account) set off the manual relay in my account via the API? Or is it only restricted to setting off relays created in that account?

Thanks in advance! 

Kevin

    4 replies

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    I think it let's you start up any manual_start flow you pass in the parameters for. Are you seeing an error or just asking in general? 

    Alex, Box Developer Advocate

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    Alex, thank you for your response! I am asking in general, but you're right, the etiquette would be to test it, and then come here with the specific error, which is more helpful to y'all who are helping me.

    I am almost getting to the point where I can test it. If I can just connect Postman to Box API, I'd be able to. Here's my other post: https://support.box.com/hc/en-us/community/posts/4416212785811-Setting-up-Postman-with-Box-JWT-Server-Authentication

    If i can connect Postman, then I can test it.

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    Hi Alex, I was able to connect postman to my app, and when I try to set off a relay that belongs to my personal account from the Service Account, here's the error I get: 

    {
    "type": "error",
    "code": "internal_server_error",
    "status": 500,
    "message": "Internal Server Error",
    "request_id": "099a9e77acc48dfb17037872cbea42fa3"
    }

    Thanks in advance! 

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    Can I see the body you're passing in with the request? 

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