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Question

Managed Users being created by non admins

  • December 10, 2025
  • 1 reply
  • 13 views

We have a new managed user on our account, they are from our company, but none of the admins or co-admins added them.

How can these be added to our account without one of us adding them. I am getting this notification and they are in the list of users in box. I am deleting them because they are not authorized since this is a closed system.

[removed by moderator] was successfully added to Managed Users

User [removed by moderator] was added to your organization successfully. Now you can easily review, modify or remove this new account from your Admin Console.

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1 reply

Rona Box
  • Community Manager
  • December 10, 2025

Hi ​@BruceDollens

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting and we hope to get this sorted out very soon!