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Question

Mainframe to Box

  • April 23, 2025
  • 1 reply
  • 19 views

Hi All, 
we are trying to send an attachment from Mainframe to BOX. But at times it seems to work and sometimes it doesnt post the attachment to the BOX server. Is there a way we can check where it exactly failed? and reason behind this!

1 reply

Jey Bueno Box
  • Community Manager
  • April 24, 2025

👋 Hi ​@User, welcome to the Box Community!

 

We don’t have visibility into how this integration was built or how it functions. We apologize for any limitations this may cause.
 

I’ve connected with our internal team regarding this matter. As our Product Support team is primarily scoped to handle break/fix issues, it would be best for you to reach out to the support team that developed the integration for further assistance—particularly with functionality and sending attachments to the Box server.

 

Thank you for your understanding, and we look forward to seeing this resolved for you. 😊