Hi,
Most likely, my colleague's email address is on a mail suppression list. He can't get verify email.
I think that I probably need to contact the administrator about that email address, but who should I contact?
Thank you.
Question
mail suppression list
Hi there,
Welcome to Box Community and glad to help!
Kindly have the affected user to run these recommended steps for his issue receiving email notifications from Box.
Also, you may have him to create a new link using https://account.box.com/login/reset?redirect_url=%2F.
Hope it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.