Really strange issue, our IT admin account can open box drive and login with no issues. The customers account cannot access box drive. All I get is the most generic error ever, "something went wrong and box drive needs to quit." I'm at a loss and reimaging is not a desirable option, even though it would most likely work.
Question
MacOS one account can access drive, other account errors out
Hi John,
Welcome to the Box Community!
Have you tried to manually reset your Box Drive by following the steps in this article?: https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Box-Drive-Basics/ta-p/53641#toc-hId--1790961269
If not, can you try this and see it this helps fix the issue?
If the issue persist, please go ahead and submit a ticket with our Support team by clicking on the “Contact Support” link just above this page. This may require our Box Support team to work directly with you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.