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Question

Macbook older version issue

  • May 22, 2025
  • 3 replies
  • 30 views
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I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version.

Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

And then forces me to quit the app. I need guidance on fixing this problem asap.

    3 replies

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    Hi Matthew, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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    Can you create a ticket for me as well? I am having the same problem. Thank you

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    Hi, I am also have the same problem, can no longer use the desktop app. Please help.

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