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Question

Mac version of Box App is not downloading files

  • May 23, 2025
  • 2 replies
  • 17 views

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 I am on Ventura 13.4 with Box.app 2.33.130.

Whenever, I restart Box, it'll work for a few minute, then icon on the menu bar will go gray. After it turned gray, I'll get the following error msg.

hnzB_e4GlIUPp2_I3qpQrz3zw.png

My files are valid, because I can see them via Box.net's website.

2 replies

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figured out the problem, it's the new firewall rules that's blocking the traffics


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Hi there, 

Welcome to Box Community! 

Thanks for your update and glad to hear you're up and running! For any concern and inquiries, please let us know. 

Thanks for posting!