Skip to main content

Hi! My university is new to Box, so I'm reaching out to the the community. I have a Mac user who is stuck on the Device Security Check. They installed Box Drive and the Box Tools extension per the instructions that pop up in Safari when logging into Box Drive app. However, despite this, each time they login to Box Drive and/or try to login via Safari, it keeps giving them the "Device Security Check" page. They even tried accessing it through a private window (and ensured in Safari settings that the extension was enabled even in private windows) and still get the same thing. They've updated Safari and and their OS to the latest version (our device protection settings for Macs only require Monterrey or later). They've cleared their Safari cache and don't have any other extensions installed. I'm not sure what else to look at? Hopefully, this is something other folks have encountered and have suggestions for. 

Thanks!


Mary


 

Hi Mary, 


Welcome to Box Community! 


It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from Box Support will be in touch.


Thanks for posting!


 

Thanks! When my post still hadn't shown up by the following day, I did go ahead and open up a ticket with Box Support. They're still in the process of resolving it, though, so if you or anyone else has any insights about things to try, please feel free to answer here and leave this as a resource for the next person who has the same question :)

Reply


Terms & ConditionsCookie settings