Mac box app

Hi there, 

Welcome to Box Community and glad to help! 

Can we start by confirming your Operating System and your current Box version?

We'd love to further assist! 

Hi

I have Mac ventura 13.5

box app Version 2.34.84

Hi there, 

Good day! 

Kindly reset your Box Drive manually, 

To manually reset Box Drive on a Mac (File Provider Extension mode)

1. Quit Box Drive if it's currently running.
2. Open a Terminal window and run the following command:

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

     Note

     If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.

Hope it works!