Hi
I see the folder and files in a certain folder within finder but I cant open it
says cant find file
I can drag the file to the desktop and edit it and put back in the folder
but just cant open straight from the folder
Question
Mac box app
Hi there,
Welcome to Box Community and glad to help!
Can we start by confirming your Operating System and your current Box version?
We'd love to further assist!
Hi there,
Good day!
Kindly reset your Box Drive manually,
To manually reset Box Drive on a Mac (File Provider Extension mode)
- Quit Box Drive if it's currently running.
- Open a Terminal window and run the following command:
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/BoxThis command will:
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)
Note
If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
- Exclude from the above archive files that are “up-to-date” or synced on Box
- Re-create the parent hierarchy of the archived files
- Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)
- Restart Box Drive and follow the prompt to log back in.
Hope it works!
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