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Question

lost my files

  • April 17, 2025
  • 1 reply
  • 29 views

  • New Participant

I am using it in Japanese and it says "お探しのページが見つかりません." This means the following in English: "Pages not found."
The file I am looking for was moved to a different location a week ago.
The file is not displayed, how can I find it?

1 reply

Jey Bueno Box
  • Community Manager
  • April 17, 2025

👋 Hi ​@KIM, welcome to the Box Community!

 

If you are collaborating on someone’s file or folder and can’t find it after it has been moved to a different location, please reach out to the file or folder owner to verify your access or permissions. You can also ask the owner to re-share it or invite you again as a collaborator to regain access.

 

For more information about collaborator permissions, please visit Understanding Collaborator Permission Levels..

 

I hope this helps resolve the issue! 🙌