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Question

Lost files after upgrading

  • May 27, 2025
  • 2 replies
  • 11 views

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Critical issue -- After upgrading from personal pro to starter business, I've lost all my files. I need them back ASAP. Please let me know when this will be resolved.

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Kanica, 

Welcome to Box Community and glad to help!

It shows that you're already working with a member of our team. Please keep an eye out and we'll stay in touch. 

Thanks for posting! 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

I've had this happen as well.  Can someone please help?