Lost files after replacing folder in Box Drive

Question

I was trying to copy new files from my computer into box drive folder and now the older files disappeared from Box drive folder.

In my box drive, I already had a folder with the same folder name with files pre-existing in there. As soon as I tried to copy/move new files from my computer to the Box drive folder, I got a message with options to "skip", "replace", or "stop". I hit replace thinking as long as I don't have the same files it should be fine and just add new files into that folder. After the operation completed, I checked the Box drive folder and my old files disappeared and only shows the new files from my computer I moved over. Here is my example below to help describe what happened.

Box Drive Folder "Folder A": File 1, File 2, File 3
Computer Folder "Folder A": File 4, File 5, File 6

After copying/moving...
Box Drive Folder "Folder A": File 4, File 5, File 6

Please help, is there a way to retrieve those original files that disappeared or lost that used to exist in my box drive folder?

community-manager · Answer

Hi there,Welcome to the Box Community, I'm happy to help!Can you check on the File's properties and see if you can find the replaced file in the previous versions?In Windows, if you right-click on a file, and go to “Properties,” you will see an option titled “Previous Versions.” This option can help you revert to a version of your file before the overwrite occurred, allowing you to get your data back.Let us know how it goes and if you have questions.Regards,

Sign up

Community access is available only with a Box Account.

Sign in to the Box Community

Community access is available only with a Box Account.