Using the business box account and someone lost files that were shared to them after the owner of the files left the company. The files were transferred ed to the new person and had access to them for a good while. Today there was no longer access to those files and could not be found.
Question
Lost Files
Hi Ryan,
Welcome to the Box Community!
This would be something our Support team would like to investigate with you and may require specific account information.
It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
Best,
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