Lost Files

Question

Hello,

I hadn’t accessed my box account in a while and when I finally recovered my access  I noticed that all my files were no longer in it. I then searched in my email and found a warning, that I had honestly missed, saying that I needed update my payment information “in order to prevent losing access to your account”. I clearly forgot to update the payment info with my new credit card. This was the last email I got
from the Box Team on Jan-2020. I'm very worried as all my childhood photos were stored in that account.

I understand this it may be a long shot, but do you guys believe there is any chance I will be able I will able to retrieve my lost files? I already sent an email to the Box Support, but was wondering if anyone in the Community has any additional info.

Thanks! 
Rebecca

community-manager · Answer

Hi there,Welcome to the Box Community!It seems you already have an open ticket for this issue with our Billing department and they seem to be reviewing your account. Pease continue working with them and check your email for updates.Thanks for your patience and please comeback and let us know how it goes.Best,

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