We have a Business Account (I think) and many files disappeared today. It's urgent that we recover these files as quickly as possible. Can we get some help please?
Question
Lost Files
Hi there,
Welcome to the Box Community!
To restore your file, I would suggest to check your Trash folder. Please check this article for your reference: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash
Thanks!
My apologies...I should have indicated that I already did that. There are three others who have access and they also checked their trash. The folders have disappeared. Please help!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.