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Lost files

  • May 22, 2025
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I haven't been on for a while and now I need to use the files I had on here. It shows 13 gb used, but no files show other than the generic getting started. There is nothing in the trash. As it's showing I'm using the gb can the files be restored?

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    Hi Rachel, 

    Welcome to the Box Community, I'm happy to help!

    The issue with your storage usage seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect. I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

    Regarding the missing files on your account, to confirm, do you own the missing contents or are these collaborative items owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own them, you may have previously deleted them and you can check them on your Box Trash.

    Thanks for reaching out and let us know how else we can help!

    Regards, 

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