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Question

Lost file history

  • May 22, 2025
  • 2 replies
  • 31 views
C
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I have a free account with one shared Excel file that I update with new data every week.

For some reason this week when I went to update the file it has reverted back to a version from 7 weeks ago.  It is saying Last Update was last week, but none of the updates are showing since week 1.

When I select Version History, it says Sever Error: File Versions Could Not Be Retrieved.

What am I doing wrong here?

    2 replies

    C
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    Hi Ian,

    Welcome to the Box Community, I'm happy to help!

    The reason you are seeing this server error message is because Version history is not accessible to Personal Free users. Free users are only allowed to view the current version (1 version) of the file and not the version history. If you wish to access this feature, you may try upgrading your account to any of our paying plans here.

    For more information about Version history, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697054-Accessing-Version-History 

    Thanks for reaching out and please let us know how else we can help!

    Regards,

    C
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    Thanks for the response.  This is helpful, but I still don't understand why my file is saying 'Last Update' was made June 1, but the file itself does not reflect ANY edits that have been made for the past several months.  I have upgraded my account, but can't see any version history that reflects all those changes I made.  Surely they can't all be lost, can they?!

     

    Thanks again

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