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Hi, I lost an excel file a few days ago. I did not delete it and when I click on it, I receive an error that the file is no longer accessible. 


I already looked in the Box trash but I could not find the file there either. 

Hi there, 


Welcome to Box Community and glad to help! 


Can you attach a screenshot of your error when you open the file? 


We'd love to further assist! 


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