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Question

Lost data

  • May 22, 2025
  • 1 reply
  • 48 views
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Hello, my folder frome 2017 is empty, is there any chance to get those files back? Thank you

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked your other Box folders to see if you've move those files somewhere else?

    Have you looked into your Box Trash? Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days.

    When the deleted content is no longer in your Box Trash, I'm afraid there is no way for us to help recover them as we are unable to support file recovery for our Free Individual plan users.

    To learn more about Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Thanks for reaching out and let us know how else we can help!

    Regards,

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