Question

Lost Authenticator App

I lost my phone with the Google Authenticator App that I use for logging in to my box.com account. What are the options to regain access?

Hi there,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Best Regards,

Sign up