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Question

Lost Authenticator and Cannot Login to Box.com

  • May 27, 2025
  • 1 reply
  • 599 views
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I cannot login to Box.com account on the proper email due to losing the authenticator when phone was lost. I cannot find the backup codes either. I need assistance accessing that account.
P.S. The instructions say "Create a support ticket" yet you cannot create a post here without logging in. That's not helpful as I had to create a new account on a different email just to post this.

    1 reply

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    Hi Kevin,

    Welcome to Box Community and glad to assist!

    We suggest having the affected user to open a support ticket to address his/her MFA issue. 

    The link provided will allow you to create a ticket even if you have trouble signing in. 

    Thanks for posting! 

     
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