I cannot login to Box.com account on the proper email due to losing the authenticator when phone was lost. I cannot find the backup codes either. I need assistance accessing that account.
P.S. The instructions say "Create a support ticket" yet you cannot create a post here without logging in. That's not helpful as I had to create a new account on a different email just to post this.
Question
Lost Authenticator and Cannot Login to Box.com
Hi Kevin,
Welcome to Box Community and glad to assist!
We suggest having the affected user to open a support ticket to address his/her MFA issue.
The link provided will allow you to create a ticket even if you have trouble signing in.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.