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Lost Access to my Customers Files

  • May 22, 2025
  • 2 replies
  • 6 views
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I have lost access to my two main customer files, Waddell & Reed and Ascena.  I believe I was the owner of both but they do no show up when I sign into Box.  I have thousands of customer specific files that I must get my access back into.  How do I make this happen?

 

    2 replies

    C
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    Hi Bret,

    Welcome to the Box Community!

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
    C
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    I had two email addresses, our account administrator removed one of the addresses and now I cannot access any of our files.

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