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Lost access to file shared and accessed previously

  • May 23, 2025
  • 1 reply
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I received a link and was able to access the folder on Thursday and Friday, however my colleague and I are unable to access with the error stating the link has been removed or unavailable, which is very strange.  Can you advise

how to fix as the owner is on vacation.  Thanks 

    1 reply

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     Hi Sandra, 

    Welcome to Box Community and I’m here to help!

    If you happen to have received this type of error using shared links, "This shared file or folder link has been removed or is unavailable to you." 

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

    In reference to this, you may head straight to this link. 

    Hope it helps! 

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