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Question

Lost access to all documents

  • October 2, 2025
  • 1 reply
  • 112 views
  • K S
  • New Participant

Hi support, I have files which I uploaded to box, but when i log into box it shows i have no files on my account. but when i open my old sharing links i can see that they are still accessible. i can see them but not download them, and instead of them saying i am the author it is saying “ a prior collaborator” and the owner is box admin. Can u fix this?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • October 2, 2025

    Hi ​@K S, 

    Welcome to Box Community and we’re glad to assist! 

    It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email. 

     

    Thanks for posting, and we hope to get this sorted out very soon. 

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