The 2FA app I used for box got mixed up with my work email and work phone. I am not totally sure of what specifically the issue is but I am unable ton access my box account because it asks me to sign in with the 2FA code and then it doesn't produce the 2FA code in the app. Is there a way for me to reset my account?
Thank you for your help
Question
Lost access to account when I added 2fA to my work phone and email account
Hi Grant,
Welcome to Box Community and glad to assist!
2FA is not configured in your Box account. Perhaps, are you referring to a different Box account?
We'd love to further assist!
Yes the account I am referring to is actually with a slightly different email address. What could I do to regain access or try to reset my 2fa pairing with that account?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.