Hello! I recently de-linked from a co-admin collaborator. As a result, I lost my access to the file directory for our company. The other co-admin is no longer with the company, so I am stuck.
Question
Losing file directory access when de-linking from an administrator
👋 Hi
I see that you've submitted a ticket regarding this issue and are already in contact with our Product Support team. Please continue coordinating with them to help restore access to the file directory.
Just to add some context around access: I noticed that the user in question is still listed as the account admin (not a co-admin). If you have admin access and can log in using the primary admin credentials, you might be able to check whether the file still resides in the admin's account. If not, our Support team can assist further in locating the directory.
In the meantime, feel free to reach out if you have any other concerns. 😊
Hi
In addition to gaining access to the file directory with the help of our Support team, I highly suggest proceeding with Transferring Admin Privileges to Another User. If this cannot be done internally, please contact our Product Support team, and they will assist with the change.
The primary admin manages the enterprise as a whole. By keeping the account and admin roles up-to-date, you can prevent admin access issues in the future. 😊
Thanks, Jey. The instructions say that the current admin needs to do the transfer, but she is no longer at the company. Is there a way to contact product support?
Hi
However, if you no longer have access to the current admin and your IT team is unable to recover her email for a password reset, our Product Support team can assist further. You can continue working under the same case number to resolve this.
For future reference, if you need assistance from our Support team for any other concerns, you can reach out by submitting a ticket. 😊
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.