Login issues

Question

Hi,
I have been locked out of my other account and cannot find a way to contact customer support to help me get back in.
I know the password, but it's asking for the authenticator app code which I do not have and do not recall ever setting up.
 
Thanks.

community-manager · Answer

Hi Lucinda,Welcome to Box Community and glad to help!Upon checking Multi-Factor Authentication is not enabled for your Box account.At this time, can you try to troubleshoot your log in issue?Please ensure your web browser is the latest version ofChrome,Firefox,Safari, orEdgeTryclearing your browser's cache. If this does not resolve your issue, please proceed to the next step.Verify that you are using one of ourrecommended operating systems.Hope it works!

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