Hi,
I have been locked out of my other account and cannot find a way to contact customer support to help me get back in.
I know the password, but it's asking for the authenticator app code which I do not have and do not recall ever setting up.
Thanks.
Hi Lucinda,
Welcome to Box Community and glad to help!
Upon checking Multi-Factor Authentication is not enabled for your Box account.
At this time, can you try to troubleshoot your log in issue?
Hope it works!
I have a user that is getting the error message below. Can you please assist?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.