Hi Tracy,

Welcome to Box Community. 

If your colleague is having trouble logging in on his mobile device, it would be best to suggest that he submit a ticket with Product Support so that a member of the team can help him.

Thank you for posting!

Best,
Ann

Hello Ann,

My colleague is travelling at the moment, which is why he asked me to contact support in his absence. Are you able to share any helpful information rather than suggesting he file another ticket?

Thanks.