This is the name of the box account that I want to use.
I am continuously trying to log in to the box with the above address.
However, login always fails and the message 'Invalid Login Credentials' is printed.
When I try to reset my password on https://account.box.com/login/reset , I never get a password reset email.
As a countermeasure against spam processing, I have registered the '@box.com' address in Allow To Receive, but the mail has still not arrived.
I would appreciate it if you could tell me what action I should take to log in using the account name of
Question
Login failed issue
Hi there,
Welcome to Box Community and glad to help!
Note: We've removed your email address from this post to keep your data private and secured.
To assist with your login query, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.
Thanks for posting!
Thank you for your kind answer.
I still haven't received any calls, but when will this situation be resolved?
Thank you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.