Account Name Wizard1971
It has been a year or so since I last used my account. I have important Information I need to recover. How Do I get my files???
Question
Logged in to my free account, but Can't find my Documents
Hi there,
Welcome to the Box Community!
If you are longer seeing files in your Box, its possible that you have deleted those a year ago or those files are owned by another user and you have been removed from accessing those.
It's also possible that your files are upload into a Box linked to another email address of your, have you checked if you have other emails you registered for a Box account?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.