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Question

log in logs

  • May 23, 2025
  • 1 reply
  • 5 views
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hi, i've received this message:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.
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is this forum where I create a "open support case" -- or is there another place on the Box site where I create one?

    1 reply

    C
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    Hi Phillip, 

    Welcome to Box Community and I'm here to help! 

    Looks like you will need to get in touch with your internal helpdesk team first. If there's a need to create a case, a member of your team will get in touch instead. 

    Thanks for posting! 

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