Locked out unable to reset password

Hi David, 

Welcome to the Box Community!

Have you also checked your spam/ junk folder or other email folder for the password reset email?

If you have and still did not receive the email to reset your password, kindly submit a support ticket on this page with our Product Support team as they can help check if your email is on the email bounce list.

Thanks for posting and let us know how else we can help!