I can no longer access my box account, problem with the Google authenticator app.
An invalid code keeps being generated.
I was able to change my password.
I would appreciate it if you open a ticket for me to regain access to my account.
Question
Locked out of my account
Hi John,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.