Been locked out of my account with critical information on it because it's saying I need an authenticator code, but I never set one up. There's no number to call or no-one to contact. How can I get my account back urgently?
Question
Locked out of Box account, need help with MFA
Hi Lucinda,
Welcome to Box Community and glad to assist!
In order to reset your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box account.
We'd love to further assist!
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