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Question

Locked out of Box account due to lost of Microsoft Authenticator 2FA access

  • December 21, 2025
  • 1 reply
  • 168 views

Hi Team,

My account is [removed by moderator] My box account not present in Microsoft Authenticator due to some reason. And I don’t have security backup code.

Please guide. Thank You !

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • December 23, 2025

Hi ​@DivyeshCommunity, 

Welcome to Box Community, and we’d love to help regain your Box access! 

 

In order to address the issue with your MFA, I opened a new case and a member from the Box Product Support team will reach out to you shortly. 

 

Please keep an eye out and we’ll be in touch. 

 

 

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