Hi Team,
My account is [removed by moderator] My box account not present in Microsoft Authenticator due to some reason. And I don’t have security backup code.
Please guide. Thank You !
Question
Locked out of Box account due to lost of Microsoft Authenticator 2FA access
Hi
Welcome to Box Community, and we’d love to help regain your Box access!
In order to address the issue with your MFA, I opened a new case and a member from the Box Product Support team will reach out to you shortly.
Please keep an eye out and we’ll be in touch.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.