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Question

Locked out of Box account due to lost Authenticator 2FA access

  • May 27, 2025
  • 1 reply
  • 164 views

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Hello, 

I am unable to login to my Box account due to the Box code not showing up in my Google Authenticator app. 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Rona, 

 

I have not had any contact from the Product Support Team. This is an Emergency priority, could you please escalate.