Locked out of account with old email

Hi Benjamin, 

Welcome to the Box Community, I'm happy to help!

Would you mind providing more information about the issue with your account so we can share our insight on how to proceed and resolve it?

Looking forward to hear from you soon!

Hi France,

The email tied to the account is [personal information--redacted]. The password must have expired because I am no longer able to log in with it. I dont have access to that email anymore so I cannot reset the password. I just need to log in to that account so i can adjust the admin ownership of this folder:[personal information--redacted]. Currently the "owner" of the folder is the [personal information--redacted] account and a client needs help making them the owner.

Let me know if you want to have a call. my email is [personal information--redacted]

Thanks,

Ben

Hi Benjamin, 

It looks like the email is linked to a personal Lite account.

If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account. For additional guidance please review our support guide on Logging in to Box.

Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.

Regards,

Ok, thank you for the help France. Are you able to instead help by removing that email ([personal information--redacted]) from the "owner" role of the above BOX account and give it to the following email: [personal information--redacted] ?

Thanks,

Ben

Hi Ben, 

My apologies however, we do not have the ability to perform folder ownership transfer for a user.

Only the owner of the  folder can change its ownership to another person. The best way to resolve this would be to contact your your email service provider (ESP)  to regain access to the email account, when you have access to the email again, you can request for a password reset link to access the Box account, and once you have access you can perform the steps in this article on how to transfer folder ownership.

Hi France,

Are you able to inform me if there is anyone else in that BOX subscription that has ownership capabilities? The client owns the BOX account but doesn't know how to obtain "ownership". Maybe there is an overseeing admin account that can transfer ownership?

What steps can I take to give the company that pays for this BOX account a profile with ownership rights?

This is a link to a folder in the account: https://app.box.com/s/wk4lkmlowd3zl4o44w61bidy2uc3p2oh 

Thank you for your help!

Ben 

Hi France,

Following up to the above, are you able to help my client regain admin rights to their BOX account? Please let me know what you need from me to do so.

Thank you!

Ben