My old phone that hosted the authenticator app got water-damaged and no longer operates.
I can't get back into the account - browsing the forum, it seems the only way to recover is to contact support.
If there are any alternative solutions, that would be appreciated as well.
Question
Locked out of account due to MFA
Hi Awais,
Welcome to Box Community and glad to help!
We've created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.