My old phone that hosted the authenticator app got water-damaged and no longer operates.
I can't get back into the account - browsing the forum, it seems the only way to recover is to contact support.
If there are any alternative solutions, that would be appreciated as well.
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Hi Awais,
Welcome to Box Community and glad to help!
We've created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.