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Question

Locked out of a disabled email

  • May 22, 2025
  • 3 replies
  • 46 views
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I used box on my gmail account [personal information--redacted] which was disabled by google. I cannot get back into it as google has decided even after my request to keep the email disabled. i recently upgraded box on that email to host work for my personal project. I cannot log in to transfer ownership of that server to my working email, because when I try to log in with that email, box tells me to change my password. I cannot change my password. 

Please, either transfer ownership of everything linked to [personal information--redacted] to my current working email [personal information--redacted], or please issue me a refund for the plan I bought on the account i can no longer access. 

I really like using box, a lot. it's a wonderful site for collaboration on projects. I want to keep using it. Please help me. 

    3 replies

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    Hi Danny, 

    Welcome to the Box Community!

    If you can’t access the email address associated with your Box account, we recommend reaching out to your email service provider (ESP) to regain access to your email account or creating a new account.

    Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password and email account. We appreciate your cooperation in helping to protect your account against unauthorized access.

    For additional guidance, please review our support guide on Logging in to Box.

    Thanks for posting and please let us know how else we can help.

    Regards,

     

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    362976492687 Thanks for getting back to me.

    As I said in the original message, I cannot access the email. It has been disabled, and I have tried to refute it and gain access to no avail. 

    Since you cannot help me with the email, I would like a refund for the upgrade I got associated with [personal information--redacted]. If it makes you feel any better, I'll probably use the refund to set up my personal project on my working email. 

    Thanks. 

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    Hi Danny, 

    This may require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.
     
    Kindly check your email for details and updates. You should be receiving an email confirmation shortly.
     
    Thanks for your patience and please come back and let us know how things go with support!
     
    Regards,
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