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Question

Local IT Person here. Box Drive issues w/ Mojave.

  • May 22, 2025
  • 2 replies
  • 31 views
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As many other folks have mentioned, after the most recent Mojave update, when a user attempts to install Box Drive, they get a message "System Extension Failed to Load." 

I tried pretty much everything except an OS install, and that ain't happening with this specific user for an issue with Box Drive. I attempted to open a support ticket, but I can't, because support tickets should be directed to local IT, which is me. But, I'm at a loss. Tried about everything short of solutions that seem hack-ish. Looks like the kext needs fixed at some level.

What are your plans to fix this? What other steps can I try? I tried moving the Kext, a complete uninstall / reboot / reinstall, etc., but I cannot get the machine to get to the point where we can accept the prompt to enable the extension.

Thanks!
Denny

    2 replies

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    Hi Dennis,

    Welcome to the Box Community!

    I'm sorry to hear about the trouble installing Box Drive on your Mac.

    If you are not able to submit a ticket when logged in to our support page, this can happen if you are not assigned as a designated contact by your organization on our support channel, thus you and users would be redirected to your IT team or internal helpdesk first.

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Kindly check your email for details and updates.

    Best,

    C
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    Thanks for the follow-up. 

    So, the user is currently running Mojave 10.14.6, however the issue seems to have become more prevalent among our users in general after the most recent security update. In fact, we're having almost identical issues with Box Drive and one of the remote screen sharing tools we're using. 

    Cheers!
    Denny

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