Please provide a phone # to SPEAK TO A PERSON! There is no excuse to not be able to contact a person for assistance. I've been leaving messages like this, in my box account, through community forums, for WEEKS and get nothing.
Question
Live Person PLEASE!
Hi Elayne,
Welcome to the Box Community!
Phone support is only available for business accounts and higher and can be requested here.
https://support.box.com/hc/en-us/articles/360043696074-Phone-Support-at-Box
I see that you've already sent out a request via ticket.
Please wait for a response.
Best,
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